Hours of Operation

• Monday through Friday: 8am to 5 pm
• Saturday and Sunday: Closed (except to registered class participants)

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Insurance Coverage

UCSF Benioff Children's Hospitals accepts several health insurance companies. For a complete list of insurance companies and Medi-Cal programs that cover our services, please click the link below.

List of Insurance Companies 

Financial Assistance Programs

If you want to learn more about financial assistance programs and how to apply, please contact Patient Financial Services at (415) 353-3333. 

Financial Counseling and Cost Estimates

Counselors are also available to discuss options and offer financial planning guidance for your child's medical care or services. You can contact the Financial Counseling office in San Francisco at (415) 353-1966 or in Oakland at (510) 428-3576.

​​New Patients (UCSF):

If you are a new patient and receive care at UCSF, please have your primary care provider or subspecialty care provider submit a referral through the online APEX medical record system. 

New Patients (non-UCSF):

If you are a new patient and receive your care outside of UCSF, please have your primary care provider or subspecialty care provider download and complete our referral form. 

Referral Form (PDF)

Your first appointment

FREQUENTLY ASKED QUESTIONS

Who?

The first appointment will be held with our Wellness Guide Nurse Practitioner and Wellness Social Worker. Any members of your family or support team are welcome to attend.

Where?

We are excited to see you in our newly designed Wellness Center in the Gateway Building, 1825 4^th St, 4^th Floor of our Hospital Mission Bay campus!  If you would prefer a telehealth (video) appointment, we offer those as well.  

How long?

The appointment will last approximately 75 minutes.

What?

This first appointment is all about getting to know you. You will learn about the different areas of wellness, the services available through the Wellness Center, and discuss which of the wellness domains you would like to focus on. We are interested in learning all about your life with a chronic medical condition and how we can best support you. Together, we will set some goals and refer you to supportive programs and services to help you start your personalized wellness journey.

After your first appointment, The Wellness Center staff will remain available for support to see how you are doing on your wellness journey and to provide help along the way. This may be in the form of a phone call, a follow up visit in our clinic, or a telehealth visit.  

We believe good communication between our staff and our patients is of upmost importance. We encourage you to express any questions or concerns to us so we may better serve you.

BILLING AND INSURANCE

Some of the Wellness Center services will be billed to insurance while others are offered free of charge. Depending on your health insurance, authorizations may be required in advance of providing services. Our staff is available to answer any billing or insurance questions.

EMERGENCIES

The Wellness Center does not provide emergency medical care. If you need urgent or emergent medical assistance, please contact your primary medical provider, go to the local Emergency Room, or call 911, depending on the urgency.

FAQ (PDF)

At UCSF, we strive to maintain a safe, respectful and supportive environment for all patients and their families. Please click the link below to find information about your rights and responsibilities as a patient or as a parent or guardian of a patient.  

Your Rights & Responsibilities